DEWA Connection in Dubai: Everything You Need to Know

One of the first essentials you’ll need is a DEWA connection. Whether you’re a new resident, relocating within the city, or a business owner, activating your electricity and water supply is a key step toward a smooth transition.

Setting up your home or office in Dubai?
This guide will cover everything you need to know about the DEWA connection and how to make the process easy with the help of UBA.

What is DEWA, and Why Is It Required?

DEWA stands for Dubai Electricity and Water Authority, the official body responsible for providing electricity and water services in the emirate of Dubai.

If you’re moving into a new residential or commercial space, having a DEWA connection is mandatory to access basic utilities. It ensures you have a reliable and regulated power and water supply, two non-negotiables for daily living or business operations.

Documents Required for DEWA Registration

Before applying, make sure you have the following documents ready. Having these in place will help you avoid delays:

• Valid Ejari certificate (proof of tenancy registration)
• Tenancy contract or title deed
• Passport or Emirates ID
• Trade license (for commercial properties)

Double-check the Ejari number. It should be active and registered under the correct premises.

How to Apply for DEWA Connection

Applying for a DEWA connection is now easier than ever. Submit your DEWA application through the website or the DEWA Mobile app. Here’s a quick breakdown:

1. Visit the official DEWA website or download their mobile app.
2. Register/Login with your details.
3. Fill out the online application form.
4. Upload all the required documents.
5. Pay the charges online.

Receive confirmation. DEWA usually activates the service within 15 working hours.

How We Help (UBA’s Role in DEWA Setup)

At UBA, we understand how overwhelming the moving process can be, especially if you’re unfamiliar with local procedures. That’s why we offer end-to-end DEWA setup support for both residents and property owners.

Here’s how UBA makes it easy:

• We collect and verify all documents.
• We complete the DEWA application on your behalf.
• We handle deposit payments (or guide you through).
• We track the application status until activation is complete.

Whether you’re an NRI, busy professional, or remote landlord, we ensure your utilities are ready when you move in, without you lifting a finger.

Common Issues Faced and How We Solve Them

DEWA applications can sometimes face a few challenges, but at UBA, we ensure they’re handled smoothly and efficiently.

If activation is delayed, we proactively follow up with DEWA to speed up the process. In cases where the Ejari number is incorrect or inactive, we verify the details in advance to avoid rejection. For payment-related issues, we assist you with secure and reliable payment methods. If an application is rejected, we handle the necessary corrections and resubmit it on your behalf.

Our goal is simple: to make sure your electricity and water connection is up and running without unnecessary delays or complications.

Customer Support of DEWA

If you ever need to connect with DEWA directly, they offer multiple support options:

Phone (General): 04-601-9999

Emergency: 991

Email: customercare@dewa.gov.ae

Live Chat: Available on the DEWA website

They also provide alerts, billing reminders, and usage insights through their smart services platform.

Conclusion

A DEWA connection is your gateway to a comfortable and functional life in Dubai. While the process is straightforward, it can get tricky if you’re unfamiliar with local systems or miss key documentation.

That’s where UBA steps in to simplify your move, ensure error-free applications, and get your water and electricity up and running smoothly. Whether it’s your first move to Dubai or you’re managing your property remotely, let us take care of the utility setup so you can focus on what truly matters: settling in.